Shipping, Return & Refund Policy
Processing Time:
All orders are typically processed within 1-2 business days.
Please note that orders placed outside of our operating hours (Monday to Friday, 9 AM to 6.30PM; Sunday, 12-6PM) will be processed on the next business day.
Shipping Information:
We prioritise the quality and freshness of all frozen goods delivered to you from Plate & Play, and strive to have them reach you in the quickest time possible.
To ensure the safety and quality of your frozen baby meals, it is essential that someone is home to receive the order upon delivery. If no one is available to retrieve the order, we cannot guarantee the freshness or safety of the food.
We will not be liable for any damage or spoilages arising from the improper storage of frozen goods upon delivery. It is the responsibility of the customer to promptly store all frozen items in accordance with the recommended storage guidelines upon receipt. Failure to do so may compromise the quality and safety of the products.
By placing an order with us, you acknowledge and accept this disclaimer. If you have any questions or concerns regarding the storage or handling of frozen goods, please contact our team for assistance via email at orders@plateandplay.sg , or through Instagram DM @plateandplay.sg.
Shipping Rates:
- Standard Meal Delivery: $10
- Courier for Non-Food Items: $5
Remote Locations: A surcharge may be applied for shipping to remote areas.
Delivery Time:
- 1-2 business days for frozen food items.
- 2-3 business days for courier items, subject to the external courier
In the unlikely event where your order contains incorrect or missing items, kindly take a photo of the items received and report the issue to our dedicated Order Fulfillment Team at orders@plateandplay.sg or Whatsapp us at +65 8089 0171. Reports should be made within 24 hours from time of receipt of goods.
In the above case, either a refund or an exchange/ replacement of meals will be facilitated.
